Shopping

All mustaches and lips are molded in hard plastic, which makes them very durable and easy to sanitize. Props are available with wooden sticks or steel rods. All designs are one-sided.

Payment

We accept Paypal instant payments, money orders and cashier's checks. Once we receive confirmation of payment, we will begin packaging your order. If payment is not made within one week of checkout, we reserve the right to cancel your order any time thereafter.

Shipping

All orders are packaged and ready to ship up to five days after after payment, though most orders ship within 48 hours. We can usually accommodate rush orders, so if you're trying to meet a deadline, please contact us for our up-to-date schedule.

U.S. Orders: Priority Mail or First Class mail, 2-3 days for delivery.

Small orders on steel rods will ship in a bubble mailer via First Class mail. All other U.S. orders will ship via Priority Mail. Delivery confirmation is included on all Priority Mail orders, so that you may track the status of your package. Tracking information will be automatically sent to your e-mail address on the day your order has been shipped.

To safeguard your package against loss, theft or damage in shipment, we recommend requesting shipping insurance to be added to your order before checkout. We cannot be held responsible for domestic orders once the Postal Service confirms receipt of them.

International orders: First Class, 6-10 business days for delivery. Time varies for Customs.

Small orders on steel rods are shipped in bubble mailers. All other international orders are shipped in sturdy boxes.

Delivery confirmation is not available through the U.S. Postal Service for international orders and thus there is no confirmation that the Postal Service has delivered an item. The U.S. Postal Service provides a customs number for each international package we submit to them. We will provide this customs number to buyers upon request. No additional tracking information is available. To track your package using your customs number, please visit USPS.com and click on "Track & Confirm."

Please note that some countries charge an import tax for orders coming from the United States. If applicable, this tax will be need to be paid by the buyer at the time of the order's arrival to the destination.

Refunds and Exchanges

We really hope you'll enjoy your party props. If you have any issues with them, we accept refunds. Just return the props in unused condition within seven days of receipt, and upon arrival we will reimburse the items' purchase price. You will be responsible for all shipping costs.

FAQs

Q: How long will it take to receive my package?
A: Please read the "Shipping" section above for up-to-date delivery information.
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Q: Do you combine shipping costs?
A: Yes, shipping is automatically combined when you add multiple items to your cart.
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Q: Do you offer bulk discounts?
A: Yes. Discounts start at 10% off for orders of 20+ props. For a quote on your bulk order, please click on the Contact link above and send us a detailed message.
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Q: Can I place a custom order?
A: Absolutely! Let us know your ideal package we'll be happy to set up a custom order for you.
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Q: One of my sticks arrived broken and I didn't purchase insurance. What should I do?
A: Please contact us for repair instructions. Don't worry - it's an easy fix!
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Q: I'm sending a gift to a friend. Can you include a personalized note?
A: Absolutely! We have special mustache tags reserved for personalized notes from buyers to recipients that can hold up to 15 words. During checkout, you'll have an opportunity to write a note to seller, and in that box, just type the custom message you'd like for us to include on the tag.
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Q: I can't find the answer to my question on your Policies page. What should I do?
A: Please email us with your question. We'll respond promptly!